FAQ

Do you ship everywhere in South Africa?

Yes, we deliver across South Africa. 🚚🇿🇦
Whether you’re in Cape Town, Joburg, Durban or a smaller town, we’ll ship your order straight to your door. Shipping times may vary slightly depending on your area, but we’ll keep you updated with tracking so you always know where your parcel is.

What if the product doesn’t work for me?

We know every skin type is unique, and we genuinely want you to love your StarGlow products. 💕
If something doesn’t feel right for your skin, reach out to us with your order details and a short description of the issue. We’ll do our best to help – whether that’s tips on how to use it differently, suggesting a better match for your skin, or working with you on a solution. You’re not just a sale to us; you’re part of the StarGlow glow‑up journey.

How do I track my order?

As soon as your order is packed and booked with the courier, you’ll receive an email or SMS with a tracking link. You can click that link anytime to see where your parcel is and when it’s expected to arrive.

How long does delivery usually take?

Once your order is processed, delivery typically takes 5 working days, depending on where you live in South Africa. We’ll send you tracking details so you can follow your parcel every step of the way, from our store to your door

Can I change or cancel my order after placing it?

If you made a mistake or forgot to add something, contact us as soon as possible with your order number. If your order hasn’t been shipped yet, we’ll do our best to help you update or cancel it before it leaves.takealot

How can I contact you if I have questions?

You can reach us via email or the contact form on our website, and we’ll respond as soon as we can. We’re also working towards adding faster options like WhatsApp or social DMs so you can get friendly help in a way that’s convenient for you.